| $30B Contingent Staffing Firm: Restructured company across Enterprise, Retail and Solutions business areas, shifting company from products to solutions orientation for Enterprise (RPO, MSP and Integrated solutions for enhanced customer intimacy) and standardizing the Retail business (transactional Perm and Temp) Redefined and implemented: - New Business Model including: growth strategy, operational structure (Finance, IT, HR, Procurement, etc.), organizational structure / design with associated compensation model, footprint, P&L structure, pricing strategy as well as design of all associated core and non-core processes
- StakeholderExperience: 360 degree candidates/associates as well as client experience, modelling loyalty and relationship building touchpoints
- Retail: "Retail Method" to streamline Retail operations
- Enterprise: consultative based sales methodology and go-to-market model for Enterprise differentiation
- Delivery Model: recruiting model as well as supply-demand optimization for the recruiting function
- Sub-contracting Model: Assessed and designed new third party design
- Ongoing Management Model, including a performance management model with an integrated KPI framework. Developed prioritized roadmap and business case (cost to serve model, forecasted P&L model, etc.) Structured benefits realization approach/plan (with onshore/offshore/internal/external resources mix)
Performed deep dive on IT, developing the future state IT architecture for applications, data and infrastructure as well as digital strategy. Selected vendors through a rigorous process to redefine the front office. Sample techniques: Advanced data modeling (multi-dimensional); business case with models such as payback, NPV, breakeven analyses; leadership buy-in sessions. Created overarching business case for change; developed aligned growth model with P&L and cash flow analysis. Results: singificiant increase in EVA | Business | Focus | Ops | Focus | | IT | Focus | | Org | Focus | | Innovation / R&D | Focus |
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