• Great is not Good Enough: Many say “Perfect is the Enemy of Good”; RHT Consulting is committed to driving beyond good or great.  We strive to drive lasting differentiation into our clients, as what is “good” or “great” is what peers will have in 6 months.  

RHT Consulting strives to tell clients what it takes to be a leader. 
At that point, the client then can make an explicit decision.

• Sustainable Value for Clients: Sustainable value is created when you build capability, create innovation capacity as well as ensure financial diligence.

Capability: RHT Consulting doesn’t bring in an army of consultants, nor do we go off and build a report in a black box and come back and tell you the answer.  RHT Consulting works with our clients’ team to build capability/bring out the capability within the team.  This is important for three reasons:  

1. Your team builds internal learning to carry out the recommendation
2. Together, we build buy-in / ownership to the recommendations....
3. And, the consulting firm doesn’t have to stay there forever.

Innovation Capacity: Building capacity is different than building capability.  A company builds capacity when they can truly focus on an area; this means they have time, tools, motivation, commitment and conviction.  Because innovation is the heart of what RHT Consulting brings to bear in every engagement, we seek to instill this capacity within the client, long after we are gone,
 
Financial Diligence: Many consultancies believe that success is only creating an impact on the P&L and balance sheet.  The problem with this approach is that it’s usually not sustainable. RHT Consulting believes that sustainable value is created by identifying the basis of differentiation as well as making a financial impact.  A company’s basis of differentiation is either operational excellence; product/service excellence or customer intimacy.  Creating differentiation continually in one of these areas requires one to institutionalize innovation capability.

• Leading Edge Insight that Makes an Impact: RHT Consulting invests in building strong knowledge bases and insights that can be a starting point for thinking on engagements. True insight is created by looking at multiple trends in an integrated fashion.  It’s understanding  market shifts; new business models; new operating models; disruptive technologies; client needs (both explicit and latent); policy / society / regulatory trends; “game changing” products / services / solutions and, most importantly, integrating insights into concepts to be incubated.  The key is in creating strong economic models for concepts. Examples:

1. In 1930, Henry Luce launched Fortune Magazine during a significant recession, when consumers had lost their fortune. The stories were relevant to consumer’s lives.  Henry combined market and consumer insights and made a lot of money in the process!
2. Amex created the “Don’t leave home without it” campaign during the recession in the ‘70s.  They combined knowledge of the economy with an unmet consumer need and revitalized the traveler’s check that was originated in 1891.
3. Apple has been a leader in integrating every type of insight; developing concepts and successfully incubating them into growth breakthroughs.  Apple knows their consumers; they’ve integrated the iPod into every element of their lives.  They understand user interface, but partnered with others to build the hardware and software for the iPod; they got around Digital Rights Management issues with iTunes.

• Fact – Based Rigor: There is no shortcut for analytics, whether quantitative or qualitative. In strategy development, the Why?, What?, How? all must be answered with the appropriate frameworks.  For example, jumping to the “How” will require 5-10X more effort and cost.  Constant and thorough integration and infusion of insights in every step is what creates breakthroughs and avoids costly mistakes.

The basic language of business leaders is facts.  Many times, management attention can be garnered by things that ultimately won’t create long term value for the company.  RHT Consulting believes that it important to go back to the fundamentals – proven approaches, models and techniques that are grounded in strong fact-based analytics.

• Unyielding Integrity and Client Service Resulting in Resilient Relationships:  Many times, consulting firms tell executives the answer they want to hear; RHT Consulting believes in laser sharp objectivity.  This is the way we earn trusted advisor status.  The result of this integrity is unparalleled client relationships   Example:

In one instance during a readout of a strategic diagnostic, Rosemarie tactfully told the C-Suite that there was a significant leadership gap.  Although this was a difficult message, this client appreciated RHT Consulting for this insight and hired us for two additional engagements.  In addition, many times, firms hire strategy consulting firms when they don’t need them.  RHT Consulting enters into a consulting relationship when there is truly value that can be provided to the client.

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